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Frequently Asked Questions

Here are some answers to the questions we receive the most about our diagnostic laboratory services. If we missed anything, please do not hesitate to contact us. We’ll be happy to help.

Test Appointment Questions

Q: Where & when can I get a Covid-19 test?

To schedule an appointment, book online at our booking page. You may also call our patient care team at 800-790-4550.  We also offer walk-in and drive-through testing without appointment before our appointment times fill up. 

Q: How much would it cost to me to do a Covid-19 test?

It’s no cost to you with insurance coverage. You won’t pay any portion that your insurance doesn’t cover. If you do not have insurance and for travel testing, the cost is $225. We offer financial hardship applications as well – please ask if needed.

Q. Can you send my results to my doctor / clinic/ hospital / other via fax or email?

Your provider needs to send us a HIPAA-compliant request by email, fax, or call. 

Q: Will I receive an EOB or bill? 

You will receive an Explanation of Benefits statement from your health insurance provider, but no bill. We do not bill patients, we only bill insurance to cover the cost of services we provide you.

Q: How can I share My Care Labs covid/flu test results with my airline, friends, family, school, work, doctor, hospital, another clinic, insurance, etc? 

Our Patientxchange portal allows you to download a PDF or Readipass (travel) QR code of your test results. You can log into your test results’ portal on our website

Covid-19 Related Questions

Q: I took a Covid Rapid/Antigen at home test and it was negative, but I am still having the following symptom(s): coughing, wheezing, runny nose, sore-throat, sneezing, difficulty breathing, and/or headaches. 

Rapid/Antigen-at home tests are at best 67 percent accurate compared to a PCR test. Antigen tests also don’t catch your illness in the early stage of being sick. Our CLIA certified lab process analyzes PCR samples for a complete and accurate reading.  

Q: I don’t feel sick/ill but I was exposed to someone who is/was (recently) Covid-19 Positive (or exposed), should I test?

Yes, people can be asymptomatic” (show no symptoms) with Covid-19 and expose others without knowing it. 

Q: What are the different kinds of Covid testing available?

We offer test #4, which is real-time, reverse-transcription qPCR (RT-qPCR) testing.

  • Polymerase chain reaction (PCR) tests are sent away to a lab to diagnose disease  
  • Lateral flow tests (LFTs) aka Rapid antigen tests can diagnose Covid-19 on the spot, but aren’t as accurate as PCR tests (they only detect Covid later in the disease cycle in your body) 
  • Antibody / serology tests don’t diagnose active infections, but demonstrate if a patient has immunity to Covid-19.  

Q: I was recently tested negative/positive for covid-19, how long do I need to stay quarantined before I can go out again?

CDC’s guidelines are to “stay home for at least 5 days and isolate from others in your home.” However, follow your doctor/physician’s guidelines.  

Q: I have the following symptom(s): cough-wheezing or dry, runny nose, sore-throat, sneezing, difficulty breathing, and/or headaches. Do I need to test?

Yes, it is highly recommended to rule out Covid-19, RSV, or influenza A/B as the underlying cause of your symptoms. Our combo tests can rule out each of these ailments.  

Q: Do you offer PCR testing or RT-PCR testing? What’s the difference between these?

We offer RT-PCR testing. Longer explanation: There are several types of PCR tests—

1. Standard PCR .

2. Hot Start PCR.

3. RT-PCR, and 

4. qPCR/RT-qPCR.  

Travel Testing Questions

Q: Help, I’m traveling. What test do I need?

Many airlines and airports require a negative covid-19 PCR test within 72 hours prior of departure. Your My Care Labs test results include both a QR code Redipass as well as a CLIA-certified PDF report with QR code to meet your travel, airport, airline, and ocean/river cruise needs.  

Please use the link below to find out which countries require COVID-19 testing: https://apply.joinsherpa.com/map?affiliateId=sherpa

Q: Can I show a negative Rapid/Antigen test result for travel / airline boarding?

No. Many countries still require a lab certified Negative PCR result report.  Check your country’s entry and exit requirements here: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/  

Source: https://www.enzolifesciences.com/science-center/technotes/2017/march/what-are-the-differences-between-pcr-rt-pcr-qpcr-and-rt-qpcr?/

Administrative Questions

Q: Is my personal and health information safe with My Care Labs?

Yes, we care about your privacy and our reputation. My Care Labs handles the entire testing process from collecting and analyzing your sample, to reporting it to CalREDIE, CDC, and any county government agencies. We follow HIPAA guidelines so you don’t have to worry about your information going to another laboratory or elsewhere. 

Q: I got an Explanation of Benefits statement from my insurance company for the Covid/Flu test. Does the EOB mean I have to pay money to either My Care Labs or my insurance company?

NO. We never bill patients for service, we only bill your insurance company. We do not collect money from you, regardless of how much your insurance covers or not.  We believe this is an important public health service which should be available to all people within our California service area.

Q: How can I share My Care Labs covid/flu test results with my airline, friends, family, school, work, doctor, hospital, another clinic, insurance, etc? 

Our Patientxchange portal allows you to download a PDF or Readipass (travel) QR code of your test results. You can log into your test results’ portal on our website

Q: Can you send my results to my doctor / clinic/ hospital / other via fax or email?

Your provider needs to send us a HIPAA compliant request by email, fax, or call.  

Other Diseases

Q: Do you offer testing for: Long-Haul Covid, Tuberculosis (TB), Lyme disease, Bartonella, Babesia, Alzheimer’s, Diabetes, Heart disease? 

No we currently do not. However, we will take down your name, contact info, and requested diagnostic tests so we can get back to you as soon as we do. 

Q: Do you offer Monkeypox / Smallpox testing services?

We will begin offering Monkeypox testing shortly, please leave your name and contact info to be advised on our Monkeypox testing availability. We don’t currently test for smallpox or any other pox family viruses. 

Other Medical Services

Q: Do you offer blood draws, blood testing, take x-rays or CT scans, or provide provide DOT Physical Exams and TB tests?

No we do not currently offer these services. We suggest a quick search for these on your favorite search engine. You may also call your current doctor’s office for a suggestion.  From personal experience, we have found that BioReference offers similar services to LabCorp and Quest for a third of the price. 

Q: When will you open a pop-up testing location in my city?

Send us a request here and we’ll open locations in the most requested locations soon! 

Send Any Urgent Requests For Immediate Response From Our Support Team