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Support & FAQs

Here are some answers to the questions we receive the most about our diagnostic laboratory services. If we missed anything, please do not hesitate to contact us. We’ll be happy to help.

Test Appointment Questions

Where & when can I get a Covid-19 test?

To schedule an appointment, book online at our booking page. You may also call our patient care team at 800-790-4550. We also offer walk-in and drive-through testing without appointment before our appointment times fill up.

How much will it cost for me to get a covid test?

It’s no cost to you with insurance coverage. If you do not have insurance and for travel testing, the cost is $250. We offer financial hardship applications as well – please ask if needed.

Can you send my results to my doctor / clinic/ hospital / other via fax or email?

Your provider needs to send us a HIPAA-compliant request by email, fax, or call.

How can I view and share My Care Labs COVID/RSV/Flu test results with my airline, friends, family, school, work, doctor, hospital, another clinic, insurance, etc? 

Our Patientxchange portal allows you to download a PDF or Readipass (travel) QR code of your test results. You can log into your patient portal on our website.

Will I receive an EOB or bill?

You will receive an Explanation of Benefits statement from your health insurance companies, but no bill. We do not bill patients, we only bill insurance to cover the cost of services we provide you.

Covid-19 Related Questions

I took a Covid Rapid/Antigen at home test and it was negative, but I am still having the following symptom(s): coughing, wheezing, runny nose, sore-throat, sneezing, difficulty breathing, and/or headaches. 

Rapid/Antigen-at home tests are at best 67 percent accurate compared to a PCR test. Antigen tests also don’t catch your illness in the early stage of being sick. Our CLIA certified lab process analyzes PCR samples for a complete and accurate reading. 

I don’t feel sick/ill but I was exposed to someone who is/was (recently) Covid-19 Positive (or exposed), should I test?

Yes, people can be “asymptomatic” (show no symptoms) with Covid-19 and expose others without knowing it.

What are the different kinds of Covid testing available?

we offer 4 types of tests, which is real-time, reverse-transcription qPCR (RT-qPCR) testing.

  • Polymerase chain reaction (PCR) tests are sent away to a lab to diagnose disease  
  • Lateral flow tests (LFTs) aka Rapid antigen tests can diagnose Covid-19 on the spot, but aren’t as accurate as PCR tests (they only detect Covid later in the disease cycle in your body) 
  • Antibody / serology tests don’t diagnose active infections, but demonstrate if a patient has immunity to Covid-19.

I was recently tested negative/positive for covid-19, how long do I need to stay quarantined before I can go out again?

CDC’s guidelines are to “stay home for at least 5 days and isolate from others in your home.” However, follow your doctor/physician’s guidelines. 

I have the following symptom(s): cough-wheezing or dry, runny nose, sore-throat, sneezing, difficulty breathing, and/or headaches. Do I need to test?

Yes, it is highly recommended to rule out Covid-19, RSV, or influenza A/B as the underlying cause of your symptoms. Our combo tests can rule out each of these ailments. 

Do you offer PCR testing or RT-PCR testing? What’s the difference between these?

We offer RT-PCR testing. Longer explanation: There are several types of PCR tests—

1. Standard PCR .

2. Hot Start PCR.

3. RT-PCR, and 

4. qPCR/RT-qPCR.

Travel Testing Questions

Help, I’m traveling. What test do I need?

Many airlines and airports require a negative covid-19 PCR test within 72 hours prior of departure. Your My Care Labs test results include both a QR code Redipass as well as a CLIA-certified PDF report with QR code to meet your travel, airport, airline, and ocean/river cruise needs.  

Please use the link below to find out which countries require COVID-19 testing: https://apply.joinsherpa.com/map?affiliateId=sherpa

Can I show a negative Rapid/Antigen test result for travel / airline boarding?

No. Many countries still require a lab certified Negative PCR result report.  Check your country’s entry and exit requirements here: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/  

Source: https://www.enzolifesciences.com/science-center/technotes/2017/march/what-are-the-differences-between-pcr-rt-pcr-qpcr-and-rt-qpcr?/ 

Other Diseases

Do you offer testing for: Long-Haul Covid, Tuberculosis (TB), Lyme disease, Bartonella, Babesia, Alzheimer’s, Diabetes, Heart disease? 

No we currently do not. However, we will take down your name, contact info, and requested diagnostic tests so we can get back to you as soon as we do.

Do you offer Monkeypox / Smallpox testing services?

We will begin offering Monkeypox testing shortly, please leave your name and contact info to be advised on our Monkeypox testing availability. We don’t currently test for smallpox or any other pox family viruses. 

Other Medical Services

Do you offer blood draws, blood testing, take x-rays or CT scans, or provide provide DOT Physical Exams and TB tests?

No we do not currently offer these services. We suggest a quick search for these on your favorite search engine. You may also call your current doctor’s office for a suggestion. From personal experience, we have found that BioReference offers similar services to LabCorp and Quest for a third of the price.

When will you open a pop-up testing location in my city?

Send us a request here and we’ll open locations in the most requested locations soon!

My Care Labs is a certified BBB accredited business member.

My Care Labs offers quick, hassle-free, and accurate COVID-19 RT-PCR testing. With same day results or within 24 hours, we have testing on-site at our laboratory and at pop-ups throughout California. My Care Labs takes your health seriously. We are a CLIA-certified laboratory, part of the California Covid Task Force, partner with CDPH, and report directly to CDC.

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